Refund and Cancellation

Refund and Cancellation Policy

At One Switch, we prioritize your satisfaction and strive to offer a seamless shopping experience. Our refund and cancellation policy is designed to be fair and transparent, ensuring clarity on your options should you wish to cancel an order or seek a refund.

Cancellation Policy

You have the flexibility to cancel your order at any time before it is dispatched. To initiate a cancellation, please contact our customer service team at [customer service email/phone] with your order details. If the order has not been shipped, we will process the cancellation and issue a full refund.

Refund Policy

1. Order Cancellation before Dispatch:

Should you choose to cancel an order before it is dispatched, a full refund will be processed to your original method of payment.

2. Returns and Refunds for Damaged Products or Functionality Faults:

We accept returns for products in the following cases:
– Damage during shipping: If the product arrives damaged due to shipping, please inform us immediately with images of the damaged item. We will arrange for a return, replacement, or a full refund based on your preference.
– Functionality faults: If you discover a functionality fault with the product, please contact us within 30 days of receiving the item. We will guide you through the return process and offer a replacement or a full refund.

Refund Process

Upon approval of a refund, we will initiate the process and keep you informed of the progress. Refunds will be credited to your original method of payment within [number of days] days. Please note that your bank or credit card company may require additional time to process and post the refund.

Contact Us

If you have any inquiries or concerns regarding our refund and cancellation policy, please do not hesitate to contact our customer service team at We are dedicated to assisting you and ensuring a satisfactory experience with One Switch.